At Marfani Brothers, we are committed to providing authentic, high-quality herbal and wellness products. Customer satisfaction is our priority, and we strive to ensure every order reaches you in excellent condition.

Returns & Replacements

Due to the hygienic and consumable nature of our herbal and personal care products, we do not accept returns or offer refunds for products that have been opened or used.

Returns or replacements are only considered in the following situations:

• You receive a damaged or leaking product.
• You receive an incorrect product.
• An item is missing from your order.

Eligibility Criteria

To qualify for a return, replacement, or refund:

• The issue must be reported within 48 hours of receiving your order.
• You must provide clear photographs of:
  • The product(s)
  • The product packaging
  • The shipping label (if applicable)
  • The purchase invoice or order confirmation
• The product must be unused, unopened, and returned in its original packaging whenever applicable.

Refund Process

• Once your claim has been reviewed and approved, Marfani Brothers will determine whether a replacement or refund is appropriate based on the circumstances.
• Approved refunds will be processed through the original payment method whenever possible or issued as store credit, in accordance with our company policy.
• Refund processing times may vary depending on your payment provider or financial institution.

Non-Refundable Cases

Refunds or returns will not be accepted in the following situations:

• The product has been opened or used.
• Dissatisfaction with product results after use.
• Allergic reactions or individual sensitivities to ingredients.
• Change of mind or personal preference after purchase.
• Improper storage, misuse, or failure to follow the product instructions.

As herbal products may produce different results for different individuals, outcomes cannot be guaranteed.

Customer Recommendation

If you are using one of our products for the first time or are unsure of its suitability, we recommend purchasing a smaller pack size before ordering larger quantities.

Contact Us

If you have any questions or need assistance regarding your order, please contact the Marfani Brothers customer support team through our official communication channels. When contacting us, kindly include your order number and a brief description of the issue so we can assist you as quickly as possible.